VoIP calls are carried over data networks instead of traditional analogue lines. With our Hosted PBX service you have a broadband connection and your phones will work over that network providing the complete functionality of a traditional phone system with more features as standard and without that hassle of telephone exchange boxes and hefty maintenance contracts.
There are many benefits to swapping to VoIP and just a few are listed below:
Flexibility
Growing businesses, staff working requirements or office move are all examples of things that have an impact on your telephony. Northway Communications VoIP is very much a Plug & Play system which allows for expansion and remote or mobile working all very easily. Staff can work from home or from any remote location as well as working on the move with our mobile extensions which work just like an extension from your office. This means simplified usage and billing for your business and optimum flexibility for you and your staff.
Savings
Northway systems are highly cost effective. You save on the cost of line rental, call charges, and maintenance contracts. You pay one small set up fee for a Hosted PBX and then benefit from free calls between all extensions wherever they are in the world. And you can pick up and move your telephone system should your business change premises.
Disaster recovery
As your system works over the internet you are able to transfer calls and divert numbers very quickly and easily. If your office is unexpectedly short of staff or needs to close for any reason such and fire, flood or any other reason we can divert all of your calls to a mobile meaning your business can still run whilst any problems are sorted out. In the same respect if there is a broadband fault we can divert your calls straight away meaning your lines of communication to your customers is never compromised.
Northway’s Hosted PBX is a feature rich system that gives you caller ID, voicemail, call stats and even a call centre wall board showing calls in, out, and waiting.
If you would like any further information please do not hesitate to get in touch.